This document sets out the terms of use governing the relationship between you as a player and the CardGames platform. Please read it carefully before using any of our services.
Welcome to CardGames. These Terms and Conditions ("Agreement") constitute a binding contract between you ("User" or "Player") and the CardGames platform accessible at cardgames.run. By registering an account, making any deposit, or using any part of the platform CardGames, you agree to be fully bound by all provisions contained in this document.
We at CardGames believes that a strong relationship between the platform and its users is built on transparency and mutual understanding. That is why we have written these Terms and Conditions in plain, accessible language — not in convoluted legal jargon. That said, the binding nature of this agreement is the same as any valid service agreement in Malaysia.
If you do not agree with any part of these Terms and Conditions, please do not use the platform CardGames. If anything is unclear, our Malay-speaking support team is ready to help explain before you make any decisions.
Six key things you need to know about using our platform
Platform usage CardGames restricted to individuals aged 21 and above only. Age verification is conducted during registration and may be required again at any time. Accounts found to be owned by underage users will be terminated immediately.
Each user is permitted to hold only one account CardGames active at any one time. Registering multiple accounts is a serious violation that may result in all associated accounts being suspended and balances forfeited.
You are responsible for keeping your password and account login credentials confidential CardGames yours. Any activity that occurs through your account is your responsibility unless you immediately report any unauthorised access to us.
All transactions on the platform CardGames — deposits, withdrawals, bonuses, and account balances — are conducted in Malaysian Ringgit (MYR). Only Malaysian local payment methods are accepted, including Touch 'n Go eWallet, GrabPay, DuitNow, and FPX.
Every promotion and bonus at CardGames has its own terms, including eligibility criteria, validity period, and rollover requirements. These terms are clearly displayed with each promotion and should be reviewed before claiming.
CardGames is committed to responsible gaming. Users can set deposit limits, loss limits, and session limits within their accounts. A self-exclusion option is also available for periods ranging from 30 days to permanent.
To register and use the platform CardGames, you must meet all of the following eligibility requirements at the time of registration and throughout the use of your account:
CardGames reserves the right to request identity verification documents at any time as part of our KYC (Know Your Customer) procedures. Documents that may be required include a copy of your MyKad, bank or utility statements as proof of address, and any other reasonable documents required for compliance purposes. Failure to provide the requested documents within the specified timeframe may result in your account being suspended pending verification.
Each individual is only permitted to hold one account active at CardGames at any one time. If you hold more than one account — whether intentionally or otherwise — please contact our support team to resolve the situation. Multiple accounts that remain unresolved and are found to be in breach of this rule will result in all such accounts being terminated and balances may be forfeited.
Providing false or misleading information during registration — including age, name, or financial details — is a serious violation of these Terms. CardGames reserves the right to terminate the account and forfeit all associated balances without compensation if fraudulent information is detected at any time.
Platform CardGames is provided solely for entertainment and lawful betting purposes for users who meet all eligibility requirements. Use of the platform must comply with the following guidelines:
CardGames uses advanced monitoring technology to detect any suspicious activity or violations of these Terms. Any account suspected of engaging in prohibited activity will be suspended while an investigation is carried out. If a violation is confirmed, the account will be terminated and the balance may be forfeited in full or in part depending on the nature of the violation.
CardGames accepts the following local Malaysian payment methods for deposits and withdrawals:
All transactions are processed in Malaysian Ringgit (RM). CardGames does not accept foreign currencies or overseas payment methods.
The minimum deposit limit is RM 10 per transaction. No general maximum deposit limit is set, although specific limits may apply to certain players based on risk assessment or limits you have set yourself within your account CardGames your account. All deposits are processed and credited to your account balance instantly upon confirmation from the payment provider.
Funds that you deposit into the account CardGames must come from a legitimate source and be your own personal funds — not borrowed money, funds provided by a third party, or money obtained through unlawful activity. CardGames reserves the right to request proof of the source of funds where required for compliance purposes.
To make a withdrawal from the account CardGames your account must have completed the full identity verification process (KYC). The minimum withdrawal limit is RM 50 per transaction. Daily withdrawal limits vary by the player's VIP tier — from RM 10,000 for Bronze members to no set limit (custom) for Diamond members.
Standard withdrawals are processed within 1 to 24 hours. Platinum and Diamond VIP members enjoy express withdrawal processing, typically completed within 15 to 30 minutes. All withdrawals must be made to an account or payment method registered in the name of the account holder CardGames the same — withdrawals to third-party accounts are not permitted.
Funds derived from promotional bonuses — whether a welcome bonus, reload bonus or referral bonus — are subject to the rollover requirements stated in the relevant promotion's terms before they can be withdrawn. Weekly VIP cashback carries no rollover requirement and may be withdrawn directly. Your current rollover balance can be checked in your CardGames account dashboard at any time.
All promotions and bonuses offered by CardGames subject to the specific terms displayed alongside each offer. The following general rules apply to all promotions unless stated otherwise:
VIP Rewards programme member CardGames receive weekly cashback credited automatically every Monday. This VIP cashback is not subject to any additional rollover requirements — it is ready cash that can be used for gameplay or withdrawn at the user's discretion. Cashback rates vary by VIP tier, ranging from 5% (Bronze) to 25% (Diamond).
Each game category on the platform CardGames has specific rules applicable to that game. Detailed rules for each game can be found in the help section within your account. The following general rules apply to all games:
All game results at CardGames is final once a game round ends. For RNG (Random Number Generator) based games such as slots and virtual sports, outcomes are generated by a system verified and audited by an independent third party. For Live Casino games (Live Dealer), outcomes are determined by a real dealer in a live broadcast. CardGames cannot alter the outcome of completed game rounds except in the case of a proven technical error.
Should any technical error, system failure, or communication disruption occur during a gaming session, CardGames reserves the right to void any affected rounds and return the wagers to the player's account balance. Where an error results in an incorrect payout — whether overpaid or underpaid — CardGames reserves the right to correct any such discrepancy within 30 days of the error being identified.
Sports Betting at CardGames covers the Malaysia Super League, Malaysia Premier League, FA Cup, EPL, international fixtures, and various badminton leagues. The esports section includes MLBB (MPL Malaysia), Dota 2, CS2, Valorant, and other esports titles relevant to the Malaysian market. All displayed odds are live at the time the bet is placed — odds may change until the bet is confirmed.
CardGames reserves the right to void any bet suspected of involving match-fixing, insider information, or any form of market manipulation. In such cases, the bet will be cancelled and the stake refunded with no additional compensation. Accounts involved will be investigated and may be terminated.
CardGames takes responsible gaming seriously. We believe that betting is a legitimate form of entertainment when enjoyed within healthy limits. Here are the tools we provide and our commitment to players:
All users CardGames can set the following limits within their account settings:
All changes made by reduce limits take effect immediately. Changes that enhance limits have a 24-hour waiting period before taking effect — this is to ensure it is a considered decision rather than an impulsive one.
Users who feel that gambling is negatively affecting their lives can activate self-exclusion through their account CardGames for a period of their choosing: 30 days, 90 days, 6 months, 1 year, or permanently. During an active self-exclusion period, logging into the account is not permitted and any re-registration attempts will be blocked.
If you need assistance or more information on managing your gambling habits, please visit the Responsible Gaming for resources and support available in Malaysia.
CardGames reserves the right to suspend or terminate a user's account in the following situations:
In the event of a suspension pending investigation, your account balance will be frozen for the duration of the investigation. If no violation is found, the account will be reinstated and the balance fully released. If a violation is confirmed, CardGames reserves the right to forfeit part or all of the account balance depending on the nature and severity of the violation.
Users who wish to voluntarily close their account may contact the support team CardGames. Any available account balance (not subject to any ongoing investigation or unfulfilled rollover requirements) will be returned via your original payment method within 3 to 5 business days.
Your personal data protection is our priority CardGames. We process and store all personal data in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010. Below is a summary of our data protection commitments:
For full details on how we handle your personal data, please read our Privacy Policy which form part of this service agreement.
To the extent permitted under Malaysian law, CardGames will not be liable for:
Maximum liability CardGames in any claim relating to the use of our platform is limited to the amount of active deposits held in your account at the time the claim is made, excluding any bonus funds.
The CardGames platform is provided "as is" and "as available". While we strive to maintain 99.9% uptime and a seamless gaming experience, we make no guarantee that the service will be free from interruptions or errors at all times. Notice will be given prior to any scheduled maintenance that affects user access.
CardGames reserves the right to modify, add to, or amend these Terms and Conditions at any time. Where significant changes are made, we will notify users via their registered email or a prominent notice on the platform at least 14 days before the changes take effect — except where immediate changes are required for legal or security reasons.
Continued use of the platform CardGames after the effective date of any changes to the Terms will be considered acceptance of those changes. If you do not agree with the changes made, you may close your account before the effective date and any eligible balance will be returned in accordance with the standard account closure procedure.
These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia. Any dispute arising from the use of the platform CardGames that cannot be resolved through negotiation will be referred to the exclusive jurisdiction of the competent courts of Malaysia.
If any provision in these Terms and Conditions is found to be invalid, unenforceable, or contrary to applicable law, that provision will be excluded or modified to the minimum extent necessary, while all remaining provisions continue in full force and effect.
These Terms & Conditions should be read together with Privacy Policy which explains in detail how your personal data is collected, used, and protected by CardGames in accordance with Malaysia's Personal Data Protection Act (PDPA).
CardGames is for players 21 years of age or older. Play for entertainment, within limits you can afford, and always responsibly.
Responsible Gaming GuideAnswers to the most frequently asked questions about our platform's terms of use